Overall Score1.0/ 5
On my trip I stayed at a BW in Asheville NC clean, good beds, quiet and reasonable rate ($113+ included a discount and the pet deposit.) Was so pleased I thought I would try another on my return trip I reserved BW Thunderbird in Cookeville, TN. Big mistake. When I checked in I found the $20 plus tax pet deposit was not included in the $152+ room fee. I was not offered a discount of any kind. The room itself left much to be desired the bathroom door did not close completely; the sink did not drain properly; water faucet in bathroom difficult to operate; possible mold in bathroom; drapes and bed covers had a musty smell; questionable cleanliness of bed linens and the A/C was so noisy I could not sleep. In addition, the grab bar in bathroom was positioned where I was unable to hold onto it while stepping in and out of the shower. When I checked in and questioned the pet deposit not included in the rate I was given, I was told "they" (whoever that is) charged the room and the pet deposit was the responsibility of the motel. very confusing very unhappy with BW Thunderbird in Cookeville TN. No way would I recommend. I might add that I'm 92 years old, physically handicapped but very sound of mind. In a motel room all I want is cleanliness, a comfortable bed, safe access to bathroom facilities and a quiet place to sleep at a reasonable rate. Is that too much to ask?.
25-May-2022 Verified Review, stayed from Sun May 22 to Mon May 23 2022 at a $102.99 average nightly rate.