Crowne Plaza Hotel Knoxville Downtown University An Ihg Hotel

401 W Summit Hill Dr, Knoxville, TN 37902 US near Exit 388 on I-40 (~0.4mi)
View Map Reservations: +1-800-760-7718
3.5 Star Property Near Market Square
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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Very Good
4.0/5

Based on 1213 guest reviews

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  • Free WiFi
  • Number of indoor pools - 1
  • 24-hour fitness facilities
  • Breakfast available (surcharge)
  • Smoke-free property
  • Fitness facilities
Select Your Room:
01/17/2022 - 01/18/2022
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10 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Crowne Plaza Hotel Knoxville Downtown University An Ihg Hotel

Below are the verified reviews from guests that we have booked recently:
"Clean. Incredibly attentive staff."
Overall Score5.0/ 5
Outstanding. Will stay again on our return trip home.
(Individual traveler, booked 1 room), from US flag
25-Dec-2021 Verified Review, stayed from Wed Dec 22 to Thu Dec 23 2021 at a $129.00 average nightly rate.
"3rd Party"
Overall Score2.0/ 5
I paid far more than expected or advertised. I called the number listed with the price giving no indication I was talking to anyone outside crowne plaza. I explained that at the desk and got no where and was still charged my pet and parking fee. Your hotel allows these 3rd parties to act on your behalf and the customer pays the price. I would never even consider your hotel again unless compensated for this. I think it is a safe bet you all dont care enough to do that or it would have been done up front.
(Individual traveler, booked 1 room), from US flag
01-Nov-2021 Verified Review, stayed from Thu Oct 28 to Fri Oct 29 2021 at a $169.99 average nightly rate.
"Excellent Service"
Overall Score5.0/ 5
From check in to check out this hotel didn’t disappoint. Karly at front desk was so friendly and helpful. A late checkout was no problem. Good experience.
(Individual traveler, booked 1 room), from US flag
10-May-2021 Verified Review, stayed from Thu May 06 to Fri May 07 2021 at a $154.99 average nightly rate.
"Very good, clean rooms, great breakfast. .."
Overall Score5.0/ 5
Excellent
(Individual traveler, booked 1 room), from US flag
27-Apr-2021 Verified Review, stayed from Sat Apr 24 to Sun Apr 25 2021 at a $276.99 average nightly rate.
"Great, good food, good service."
Overall Score5.0/ 5
Clean and “up scale” rooms”. Facilities better than expected. Helpful staff.
(Individual traveler, booked 1 room), from US flag
16-Mar-2021 Verified Review, stayed from Fri Mar 05 to Sun Mar 07 2021 at a $103.99 average nightly rate.
"Perfect"
Overall Score5.0/ 5
Mike
(Individual traveler, booked 1 room), from US flag
30-Jan-2021 Verified Review, stayed from Fri Jan 29 to Sat Jan 30 2021 at a $190.99 average nightly rate.
"Business stay in Knoxville."
Overall Score5.0/ 5
Excellent property. Convenient, confortable, clean and extremely nice.
(Individual traveler, booked 1 room), from US flag
10-Jan-2021 Verified Review, stayed from Wed Jan 06 to Thu Jan 07 2021 at a $121.99 average nightly rate.
"I did not stay."
Overall Score1.0/ 5
Because of the Corona Virus, I did not make the trip and my sister in law was taking care of postponing our stay there. I hope you did not charge me for a stay.
(Individual traveler, booked 1 room), from US flag
13-May-2020 Verified Review, stayed from Sat May 09 to Mon May 11 2020 at a $144.66 average nightly rate.
"Did not stay. Reservation moved to September."
Overall Score4.0/ 5
My reservation was moved to September 19 due to cancellation of my niece’s wedding because of the Coronavirus. This should be indicated in your records as I called to confirm it.
(Individual traveler, booked 1 room), from US flag
10-May-2020 Verified Review, stayed from Sat May 09 to Mon May 11 2020 at a $132.41 average nightly rate.
"Wonderful Experience"
Overall Score5.0/ 5
Each and everyone of the staff made us feel welcome and went above and beyond to make us comfortable. Thank you so much for a delightful stay.
(Individual traveler, booked 1 room), from US flag
16-Mar-2020 Verified Review, stayed from Sat Mar 14 to Sun Mar 15 2020 at a $176.43 average nightly rate.
"It was fine."
Overall Score4.0/ 5
I think it looked very nice, but there was no microwave in the room or safe. and something was wrong with the little refrigerator. The elevator was extremely slow. But for the little time I was there, place seemed to be cleaned. But I would do extermination to all rooms I felt like something made me itch after sleeping o the bed. but it may not have been that, but still make sure all rooms are free from bugs and any other critters. I heard that you all had a problem a while back with that. Parking should be free. Thanks,.
(Individual traveler, booked 1 room), from US flag
31-May-2019 Verified Review, stayed from Sat May 25 to Sun May 26 2019 at a $109.00 average nightly rate.
"The hotel was excellent."
Overall Score5.0/ 5
Crowne Plaza provided outstanding service and was very responsive to all concerns.
(Individual traveler, booked 1 room), from US flag
01-May-2019 Verified Review, stayed from Fri Apr 26 to Sun Apr 28 2019 at a $160.68 average nightly rate.
"The staff was amazing."
Overall Score5.0/ 5
The hotel staff was amazing. However, hotelbeds was horrible. They took my payment for room. Then the payment method that sent to hotel didn't clear. It took me 45 minutes to one hour to get it cleared up and finally get a room. Abby and Courtney were amazing and worked hard to secure me a room after mybroom was cancelled due to the third party vendor hotel beds.
(Individual traveler, booked 1 room), from US flag
28-Apr-2019 Verified Review, stayed from Fri Apr 26 to Sun Apr 28 2019 at a $159.62 average nightly rate.

Summary of Verified Reviews

90
Excellent

Summary of 1,203 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 90/100 based on reviews from all travelers.

"Excellent city hotel. Great location."

Location

93/100
261 reviews

"Great location." Central location with great sightseeing, dining out and shopping. Decent, but pricey, parking.

Service

86/100
307 reviews

"Friendly, excellent service from wait staff and reception, but less impressive housekeeping." Room service is average. Hotel security can be an issue.

Cleanliness

79/100
165 reviews

"Clean hotel facilities. Rooms are clean, but bathrooms are not."

Room

76/100
263 reviews

"Clean rooms." Great beds with excellent views in acceptably sized and badly-maintained. Old, poorly maintained rooms with inadequate A/C and kitchenettes. Shower was ok. Small rooms and poorly cleaned bathrooms.

Breakfast

74/100
56 reviews

"Tasty yet pricey breakfasts."

Rated 87/100 based on reviews from families.

"Wonderful sightseeing. Near city centre."

Location

93/100
87 reviews

"Great location with good parking availability." Central location with great sightseeing, dining out and shopping.

Service

87/100
66 reviews

"Friendly service and great reception."

Cleanliness

77/100
38 reviews

"Clean hotel facilities. Clean rooms."

Breakfast

76/100
17 reviews

"Tasty breakfast."

Room

66/100
63 reviews

"Decent, clean rooms with great beds and awesome views." Poor maintenance and small rooms and bathrooms. Shower can be a problem.

Rated 86/100 based on reviews from couples.

"Pleasant entrance area. Clean rooms."

Location

94/100
20 reviews

"Great location with good parking availability."

Service

88/100
17 reviews

"Friendly service."

Cleanliness

78/100
7 reviews

"Clean."

Breakfast

74/100
5 reviews

"Tasty breakfast."

Amenities

74/100
10 reviews

"Nice building."

Room

70/100
20 reviews

"Typical rooms with comfy beds, although bathrooms are not highly reviewed."

Rated 89/100 based on reviews from business travelers.

"Comfortable beds. Clean."

Location

94/100
5 reviews

"Great location."

Service

88/100
5 reviews

"Fantastic service."

Room

67/100
10 reviews

"Room is all right."

Amenities

65/100
6 reviews

"Average hotel building."

Comfort

54/100
6 reviews

"Comfortable."

Rated 84/100 based on reviews from solo travelers.

"Great location. Fantastic service."

Location

93/100
8 reviews

"Great location."

Service

88/100
5 reviews

"Fantastic service."

Room

68/100
7 reviews

"Room is all right."

Rated 85/100 based on reviews from all travelers.

"Excellent city hotel. Great location."

Location

93/100
259 reviews

"Great location." Central location with great sightseeing, dining out and shopping. Decent, but pricey, parking.

Service

86/100
305 reviews

"Friendly, excellent service from wait staff and reception, but less impressive housekeeping." Room service is average. Hotel security can be an issue.

Cleanliness

79/100
164 reviews

"Clean hotel facilities. Rooms are clean, but bathrooms are not."

Room

76/100
258 reviews

"Clean rooms." Great beds with excellent views in acceptably sized and badly-maintained. Old, poorly maintained rooms with inadequate A/C and kitchenettes. Shower was ok. Small rooms and poorly cleaned bathrooms.

Breakfast

74/100
56 reviews

"Tasty yet pricey breakfasts."

Rated 86/100 based on reviews from families.

"Good restaurants & bars in the area. Wonderful sightseeing."

Location

93/100
87 reviews

"Great location with good parking availability." Central location with great sightseeing, dining out and shopping.

Service

87/100
66 reviews

"Friendly service and great reception."

Cleanliness

77/100
38 reviews

"Clean hotel facilities. Clean rooms."

Breakfast

76/100
17 reviews

"Tasty breakfast."

Room

66/100
63 reviews

"Decent, clean rooms with great beds and awesome views." Poor maintenance and small rooms and bathrooms. Shower can be a problem.

Rated 89/100 based on reviews from couples.

"Pleasant entrance area. Clean rooms."

Location

93/100
19 reviews

"Great location."

Service

88/100
17 reviews

"Friendly service."

Cleanliness

78/100
7 reviews

"Clean."

Amenities

74/100
10 reviews

"Nice building."

Breakfast

74/100
5 reviews

"Tasty breakfast."

Room

70/100
18 reviews

"Excellent rooms with wonderful beds. Bathroom could be optimized."

Rated 88/100 based on reviews from business travelers.

"Comfortable beds. Clean."

Location

94/100
5 reviews

"Great location."

Service

88/100
5 reviews

"Fantastic service."

Room

67/100
10 reviews

"Room is all right."

Amenities

65/100
6 reviews

"Average hotel building."

Comfort

54/100
6 reviews

"Comfortable."

Rated 86/100 based on reviews from solo travelers.

"Great location. Great room."

Location

95/100
7 reviews

"Great location."

Room

70/100
6 reviews

"Room is all right."

Review Semantics by TrustYou

Property Description

With a stay at Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel, you'll be centrally located in Knoxville, steps from Market Square and 7 minutes by foot from Tennessee Theatre. This hotel is 0.4 mi (0.7 km) from Knoxville Convention Center and 0.7 mi (1.2 km) from Knoxville Civic Auditorium and Coliseum.

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.

Stay in one of 197 guestrooms featuring LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Distances are displayed to the nearest 0.1 mile and kilometer.

Knoxville Visitors Center - 0.1 km / 0.1 mi
Market Square - 0.2 km / 0.1 mi
Tennessee Vallley of Authority - 0.2 km / 0.1 mi
The Emporium Center - 0.3 km / 0.2 mi
Charles Krutch Park - 0.4 km / 0.3 mi
Tennessee Theatre - 0.6 km / 0.3 mi
East Tennessee History Center - 0.6 km / 0.4 mi
Historic Southern Railway Station - 0.6 km / 0.4 mi
Knoxville Convention Center - 0.7 km / 0.4 mi
St. John's Episcopal Cathedral - 0.7 km / 0.5 mi
Bijou Theater - 0.8 km / 0.5 mi
First Baptist Church - 0.8 km / 0.5 mi
A1 Lab Arts - 1 km / 0.6 mi
Knoxville Museum of Art - 1 km / 0.6 mi
East Tennessee Veterans Memorial - 1 km / 0.6 mi

The preferred airport for Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel is Alcoa - Knoxville Airport (TYS) - 20.7 km / 12.8 mi

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.

Enjoy recreational amenities such as an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum age of oldest guest: 21
  • Gift shops or newsstand
  • Dry cleaning/laundry service
  • Wheelchair accessible (may have limitations)
  • Ballroom
  • Food and water bowls
  • Wheelchair-accessible van parking
  • Meeting rooms
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Free WiFi
  • Number of bars/lounges - 1
  • Wheelchair-accessible public washroom
  • Braille or raised signage
  • Assistive listening devices available
  • Number of indoor pools - 1
  • In-room accessibility
  • Roll-in shower
  • Accessible bathroom
  • 24-hour fitness facilities
  • Number of buildings/towers - 1
  • Total number of rooms - 197
  • Number of floors - 12
  • Professional property host/manager
  • Luggage storage
  • Wheelchair-accessible on-site restaurant
  • Porter/bellhop
  • Multilingual staff
  • Business center
  • 24-hour front desk
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Wheelchair-accessible meeting spaces/business center
  • Safe-deposit box at front desk
  • Smoke-free property
  • Laundry facilities
  • Elevator
  • Fitness facilities
  • Self parking (surcharge)
  • Valet parking (surcharge)
  • ATM/banking
  • Concierge services

Airport & Shuttle Information

15 minute drive from McGhee-Tyson Airport. Shuttles and taxis are available at the airport. Approximate one-way taxi charge is $30.

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

Not included in rates. Menu order breakfast is available, daily, at menu prices.Full American Plan Breakfast Buffet vouchers are $16.00 per person, inclusive of gratuity and tax. Continental Breakfast vouchers are $14.00 per person, inclusive of gratuity and tax.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Pet maximum weight in lb is 50

Only dogs and cats are allowed

Pet maximum weight in kg is 23

Pets allowed

$25 non-refundable pet fee

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 14.75 per person (approximately)
  • Self parking fee: USD 10 per day (in/out privileges)
  • Valet parking fee: USD 20.00 per day (in/out privileges)
  • Pet deposit: USD 35.00 per stay
  • Pet fee: USD 35.00 per pet, per stay
  • Rollaway bed fee: USD 35.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.
  • Personal protective equipment, including masks, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.
  • Contactless check-out is available.
  • Enhanced food service safety measures are in place.
  • Individually-wrapped food options are available for breakfast.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
  • This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Staff temperature checks are conducted regularly

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property follows sanitization practices of SafeStay (AHLA - USA)

Guest accommodation is sealed after cleaning

Electrostatic spray is used for disinfection

Cashless transactions are available

Masks are compulsory at the property

Contactless food service / room service is available

Food service has been amended for enhanced safety

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About Crowne Plaza Hotels

  • Early check-in available and ideal for business travelers on the go
  • Luxurious, soft bedding and aromatherapy kit provided
  • Quiet Zones between 9 pm to 10 am Sunday to Thursday where there is no room attendant, housekeeping services, or engineering activities to help guests enjoy a restful night. Guests have the option to request services if needed
  • Bath amenities include Temple Spa's professional skin and hair care products for ultimate relaxation
  • Wireless internet available in guest rooms, suites, business center, and public areas

The Crowne Plaza Hotels highlights above are subject to change without notice.

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